Please provide either a receipt or order confirmation and identification. Please call (03) 9546 0188 when you arrive at the store. Orders can be collected between 10am-5pm, Monday-Sunday once we've confirmed they're ready. If you are having trouble tracking your order, please feel free to contact us for assistance! Tracking details will be emailed to you as soon as your order has been processed for shipping. All additional freight costs incurred will be covered by us. Where concealed damage to the goods not apparent at time of delivery is discovered, please notify us within 24 hours of delivery on (03) 9546 0188 or via Email: - If you are contacting us via email please provide us your name, address and brief description of the damage.įor items damaged in transit we will either repair, replace, refund or offer store credit. In the unlikely event that you receive a damaged item, the receiver must note this on the driver’s scanner/Delivery Manifest/POD. However, in the event that you receive a damaged item, the team at Sky Music will work with you and do whatever it takes to make sure the problem is resolved. That is why we carefully check and pack all orders before dispatch. If you have any concerns, or require an item to be delivered by a certain date, please contact us so that we can try our best help you receive your order on time.Īt Sky Music, we are committed in making sure you receive your order in the same condition as you would expect from buying in-store. Delivery times may take longer for rural/ remote areas. If for any reason there may be a delay, we will contact you within 2 business days. Orders are dispatched within 1 -2 business days and usually takes 2-5 business days to arrive. Please feel free to contact us prior to checkout for more information. We apologise in advance if this affects you. This may result in a partial shipping cost after checkout or orders being refunded and cancelled due to our usual courier services being unable to service certain rural areas. If this applies to your order we will be in contact ASAP after checkout. Large and Heavy items (Large Amps and Cabinets, Pianos, Drum Kits)Ĭustomers outside of Australian Metro areas please be advised that we cannot offer free shipping on bulky items to certain rural areas.

Dw brass snare